Delivery and Refund Policy
Refund and Return Policy
(WALK-IN AND CALL IN CUSTOMER)
Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant or third party.
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant.If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. Refunds are not typically provided for food that a guest simply does not like.
Cancelling Restaurant Delivery
We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We are not liable for food spoilage once your order has been delivered.
Pick up orders
We strive to prepare and package our pickup items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness. If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pickup time. If the customer arrives after the pickup time, without notifications, no refund will be issued.